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PolyAI Explained: The AI That’s Replacing Call Center Hold Times
AI Unboxed
PolyAI Explained: The AI That’s Replacing Call Center Hold Times
PolyAI builds AI voice agents for enterprise customer service, the kind that handles calls end-to-end without transferring to a human. Here's how it works and who's using it.
D Diana Nadim · Oct 28, 2025